EDUCATION · BHOPAL
Admissions Assistant
A WhatsApp assistant answering admission queries from the school's own circulars.
WIDE SHOT — SCHOOL RECEPTION, PARENT AT COUNTER
78%
Queries resolved without a staff reply
< 10 s
Average first response
0
Answers without a source document
PROBLEM
Through admission season the front desk answered the same forty questions about fees, documents, timings and eligibility, all day, in two languages.
APPROACH
An assistant grounded strictly in the school's circulars and prospectus. It cites the document it answered from and hands over to a person the moment it is unsure.
OUTCOME
Most parents get an answer in seconds, and the front desk handles the exceptions that actually need judgement.
CHAT WITH CITATION
HANDOVER TO STAFF
UNANSWERED QUERY LOG
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